Privacy Policy
Privacy Policy, Data Protection & Direct Marketing
This Privacy Policy describes how RELiVO ("we", "us", or "the Company") collects, uses, and shares your personal information when you visit or make a purchase from relivorelease.com (the "Site"). We are committed to protecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
"User Information" includes any personal data that can reasonably identify you. This includes, but is not limited to:
Identity Data: First name, last name, date of birth.
Contact Data: Residential address, email address, phone number.
Transaction Data: Details about products you purchased, order history, and payment methods (Note: We do not store full credit card details on our servers).
Technical Data: IP address, location identification, device info, and browsing interests.
Correspondence: Any information provided when contacting our customer service.
2. Legal Basis for Processing
Under the GDPR, we process your data based on:
Contractual Necessity: To fulfill your orders and provide our services.
Legal Obligation: To comply with tax, accounting, or judicial requirements.
Legitimate Interests: For marketing, analytical research, and Site security.
Consent: For specific marketing activities (e.g., newsletters).
3. Disclosure of Information
We will not share your personal data with third parties except in the following circumstances:
Service Providers: To employees, contractors, and third-party partners (e.g., couriers, fulfillment centers, payment processors) necessary to operate the Site and deliver your orders.
Legal Requirements: If required by a court order, law, or regulatory authority.
Business Transfers: In the event of a merger, acquisition, or reorganization, provided the successor entity adheres to this policy.
Protection of Rights: To prevent fraud, illegal activities, or breaches of our Terms of Service.
International Transfers: Your data may be transferred outside the UK or the EEA (European Economic Area). In such cases, we ensure appropriate safeguards are in place to provide a level of protection comparable to UK/EU standards.
4. Marketing & Direct Marketing
By using our services, you acknowledge that we may use your information for:
Marketing & Promotions: Contacting you via email, SMS, or phone regarding sales and new products, subject to your explicit opt-in consent where required by law.
Statistical Research: Analyzing non-identifying aggregate data to improve our marketing strategies.
Opt-Out: You have the right to withdraw your consent for direct marketing at any time by contacting us or clicking "unsubscribe."
5. Cookies & Tracking Technologies
Our Site uses "Cookies" to enhance your experience, collect statistics, and for security.
Third-Party Cookies: We use tools like Google Analytics and social media pixels to show relevant ads based on your browsing history.
Management: You can disable cookies through your browser settings, though this may limit Site functionality.
6. Data Security
Payment Security: We do not store credit card numbers. All payments are processed via PCI-DSS compliant gateways.
Encryption: The Site is secured with SSL (Secure Socket Layer) protocol, ensuring all communication between your browser and our servers is encrypted.
Limitation of Liability: While we take extreme measures to protect your data, we cannot be held liable for damages resulting from "Force Majeure" or unauthorized hostile access beyond our reasonable control.
7. Your Legal Rights
Under the UK GDPR, you have the right to:
Access: Request a copy of the personal data we hold about you.
Correction: Request the correction of inaccurate or incomplete data.
Erasure ("Right to be Forgotten"): Request the deletion of your data under certain conditions.
Withdraw Consent: Withdraw your consent for data processing at any time.
To exercise these rights, please contact our Data Protection Officer at: relivorelease@gmail.com
8. Contact Us
For any questions regarding this policy or your privacy, please reach out to us: Email: relivorelease@gmail.com Website: relivorelease.com
