Returns & Cancellation Policy

At RELiVO, we stand behind every product we sell. If you're not completely satisfied, we'll make it right - no hassle, no stress.

We offer a full 30-day money-back guarantee from the date your order is delivered. If you've tried RELiVO and it's not working for you - for any reason - simply contact us and we'll process your refund in full.

We believe in our product. That's why we give you a full month to try it.

How to request a refund: Email us at relivorelease@gmail.com with your order number and reason for return. We'll respond within 1-2 business days with return instructions.

Under the UK Consumer Rights Act 2015 and EU Distance Selling Regulations, you also have the right to cancel your order within 14 days of receiving your goods without providing a reason - even if the item is unused.

If your product arrives with a manufacturing defect or is damaged upon delivery, please contact us immediately at relivorelease@gmail.com with photos or a short video of the issue.

Once confirmed, we will send you a free replacement - no need to return the original item.

To return a product under our 30-Day Guarantee:

Contact us first at relivorelease@gmail.com with your order number. We will provide you with the return address and instructions. Customers are responsible for return shipping costs. We recommend using a tracked service, as RELiVO cannot be held responsible for items lost in transit.

Once your return is received and inspected, we will notify you of approval within 3 business days. Approved refunds will be credited back to your original payment method within 5-10 business days depending on your bank or payment provider.

For all return and refund enquiries: Email: relivorelease@gmail.com Please include your order number in the subject line for faster processing.